Shipping policy
At Perla Shop, we are committed to processing and delivering your orders as quickly and safely as possible.
Order Processing
Orders are processed within 1–5 business days after payment confirmation.
Estimated Delivery Times
Albania
- Estimated delivery: 25–96 hours.
Kosovo
- Estimated delivery: up to 7 business days.
International Orders
- Estimated delivery: 14–25 business days, depending on the destination country, customs clearance, and local courier services.
Please note that these are estimated delivery times and may vary due to customs procedures, public holidays, weather conditions, or other circumstances beyond our control.
Tracking Information
Tracking information is available for international shipments and is provided upon customer request. Customers may contact us via WhatsApp or email at any time to obtain the status of their shipment.
Customers are responsible for monitoring their shipment using the tracking information provided.
Delivery Confirmation
An order is considered successfully delivered once the shipping carrier confirms the package has been delivered to the shipping address provided by the customer. Carrier delivery records serve as proof of successful delivery.
Customs & Import Fees
International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
These charges are not included in the product price or shipping cost and must be paid by the customer upon delivery.
Shipping Delays
Perla Shop is not responsible for delays caused by customs authorities, shipping carriers, weather conditions, or other events beyond our control.
Need Help?
If you experience any issue with your shipment, please contact our customer support before initiating a payment dispute. We will make every reasonable effort to assist you in locating and resolving any shipping issue.